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How to Contact Support
What You Need to Know
Can I use my own phone number? How much does it cost to obtain a number?
How many messages can be sent out at one time?
What amount of SMS per day do you recommend? I’ve read that a certain number of SMS may get a number blocked.
Where can I Upload my Avatar?
How do I recover/ change my password?
How do I upload contacts to my account?
How can I delete duplicate contacts from my list?
How can I export all the contacts into a file?
Copyright and Legal
Where are Your Offices Located?
Our Content Policy
Who are We?
Information on how to correct the most common errors that may occur
I sent a message but it never arrived
I sent out an massive sms to a group txt, and only one/ a few were sent.
Pricing and payments
What are the credits and how does that work? Do I get charged per credit?
What are the carrier/Installation fees?
On two-way SMS communications, do you charge for return messages?
Is there an opt-out for customers who no longer wish to receieve SMS?
Is there a maximum amount of texts that can be sent each day?
What is the maximum amount of characters allowed per SMS?
Is this a Long code or short code Platform?
Is a long code faster than a short code?